Public services in the Republic of Kazahstan: quality monitoring

Vol. 20 Iss. 2 pp. 117–124 | St. Petersburg State Institute of Psychology and Social Work | ISSN: 1993-8101
2013 • Issue 2 • Volume 20Our guests

Abstract

Improving the quality of public service provision was determined by President of the Republic of Kazakhstan as one of the most important priorities, which implied the necessity for creating the common system of quality assessment. An important role in the public service quality management was given to understanding the defi -nition of «public service» and «public function».

Keywords

public service, public function, quality management

Citation

Citation — Harvard Notation

References

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