The mechanisms for improving the quality of activities of state institutions that provide social services to the population
Vol. 24 Iss. 2 pp. 45–53 | St. Petersburg State Institute of Psychology and Social Work | ISSN: 1993-8101
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UZ_2015-2_06.pdf Abstract
This article analyzes approaches to the selection of parameters of quality of social services, and discusses in detail the conditions and mechanisms for improving the effectiveness of social organizations. The practice of implementing the system of independent quality evaluation in social services is shown based on the experience of qualitological research of activities of specialized social institutions in the Leningrad region.
Keywords
quality of social services, criteria of quality and effeciency of social services, system of independent quality evaluation in social services
Citation
Platonova N., Platonova Y. Mekhanizmy povysheniya kachestva deyatel'nosti gosudarstvennykh uchrezhdenij, okazyvayushhikh social'nye uslugi naseleniyu [The mechanisms for improving the quality of activities of state institutions that provide social services to the population]. Uchenyye zapiski Sankt-Peterburgskogo gosudarstvennogo instituta psikhologii i sotsialnoy raboty — Scientifc Notes Journal of St. Petersburg State Institute of Psychology and Social Work, 2015, 24, 2, pp. 45–53 (in Russian)
Citation — Harvard Notation
Platonova, N.M. and Platonova, YU.YU. (2015), "The mechanisms for improving the quality of activities of state institutions that provide social services to the population", Uchenyye zapiski Sankt-Peterburgskogo gosudarstvennogo instituta psikhologii i sotsialnoy raboty, vol. 24, no. 2, pp. 45–53
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